Help Desk Tool to make good use of Information
Technology in your Business
In TXM, we offer a Help Desk Tool that will provide support in providing technical and functional assistance when incidents occur about IT.
Get a Help Desk Tool for your business:
- Instantly access all important information of your IT assets such as brand, serial number, MAC address, IP address, security, leases and more
- Facilitate the lifecycle management of IT assets
- Control the use of software licenses
- Upgrade to planning changes and assessing their risk and impact
- Comply with best practices proposed for ITIL to obtain ISO/IEC 20000
SupaDESK is a solution that gives you the possibility to optimallymanage your Help Desk System, allowing to know the required support (incident, problem, service orders) for each of your assets during your cycle life. Similarly, supaDesk allows you to evaluate the performance of your IT staff, response times, resolution times, escalation, etc.